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Customer Service

It is very likely that most of your questions will be answered. If you need to contact our reservation staff, please use our Call back service. This is a Callback Service that lets our staff call you back. All you need to do is fill in below call back form click on the Call Me Back button.Our staff will call you back! It’s just that easy. Reservation By Phone & Email : valid credit card is needed to make a reservation.
	1) Hotline Number : +662-6870777 2) Fax Number : +662-687-0789-90 ( Call hours 9A.M- 6 P.M Thailand Time )		For booking enquiry : book@plentyrooms.com For business matter & feedback : info@plentyrooms.com

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Your Local Agents
Singapore 140 Paya Lebar Road #07-05 A-Z Building Singapore 569734 Hotline :+65-68411373 After Office Hours Hotline : +65-64444797	Indonesia Wisma KAHA, 1st Floot Jakarta Selatan Indonesia Hotline : +62-21-8303532	Thailand 41 Soi Sri-Ayudthya 12 lertpanya Building #902 Bangkok 10400 Hotline : +662-6870777
Myanmar No.66 16th Street Lanmandaw Tsp Yangon Myanmar Hotline: +959 5105007, 5003388	Vietnam Danang, 92A Phan Chau Trinh, Danang Vietnam Hotline: +840 511 823 660	Cambodia House 77, Street 240. Phnom Penh. Cambodia Hotline: 855- 12 51 51 81/ 92 51 51 81/ 12 80 62 32
Laos Vientiane, 36/ 10-12 Samsenthai Road, Haysoke, Vientiane, Lao P.D. Hotline:+856 21 213995 - 9	Philippines No.74, Energy Factors Building, P.Cruz Street Mandaluyong, Metro Manila Hotline: +632 746 2977	Malaysia No.21 A&C Jalan Tong Shin 50200 Kuala Lumpur Hotline : +603-21454226
Taiwan 11 Fl. NO 66, Song Chiang Road, Taipei, Taiwan Hotline:+886-2-25210036	China - Beijing A723-724 YuanJia International Mansion No.40 DongZhongJie DongCheng District Beijing China Hotline : +86-10-64166678 or +86-133-91513978	China - Chengdu No.89 SanGuiGian Street QingYang District Chengdu China Hotline : +86-159-28728597 or +86-28-86763142
Bangladesh Taj Marriot 5th Floor, 25 Gulshan Avenue Dhaka - 1212, Bangladesh Hotline: 880-2-9888055, 9885871	Sri Lanka 6-2 East Tower, World Trade Center, Echelon Square, Colombo 1 Hotline: +94 11 5464646, 2346026	India B-247, First Floor, Phase 1, Naraina Industrial Area, New Delhi 110028 Hotline: +91 11 4562 0950
U.K-London 11-15 Emerald Street London WC1N3QL. Hotline :+447742290069

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FAQ

What happens to my reservation once it is made?

Once your reservation is made, it is sent immediately to the hotel/supplier for confirmation.

What does the status On Request mean?.

Upon booking this reservation, you will receive a reservation number for status identification purposes only. Within the next 24-48 hours the hotel/supplier will reply with a definite confirmation or decline of the reservation, which at that time we will offer a higher rate or an alternative property.

Are the rates on your site per person or per room per night?

All the rates quoted on our site are PER ROOM for the duration of the WHOLE STAY requested. All prices include service and local taxes.

What credit / debit cards are accepted?

We accept payment by Visa and MasterCard

What if my client wants a service or property that I cannot find online?

If there are any needs that your client has and you are not able to find it online please e-mail us at book@plentyrooms.com and we will be more than happy to get the requested information for you.

What if I need to cancel a reservation?

Please send the amendments via e-mail : book@plentyrooms.com or fax : + 65 67384747

If my guest arrives at the hotel and had forgotten their voucher, what should they do?

The hotel/supplier can contact us and we will gladly send the voucher over.

If my guest has already begun their holiday and they are unhappy with the hotel, what can they do?

Depending on your preference, the guest can call us from the number provided on the voucher, and we will be more then happy to arrange something else, with the understanding that the guest will pay any additional cost(s) (if applicable). We can also request that they contact you directly for further assistance.

What if I have to make a booking for more than 5 rooms?

For more than 5 rooms travelling together, this reservation will need to be processed by our Group department. Please use the Group Travel reservation form on our website and our reservation staff will follow up with you by email.

If I need to make more than one reservation and I have only one name, what do I do?

Please always try to get the total number of names of the passengers when making reservations on their behalf. Reservations with the exact same name can cause problems, since the hotel might think it is the same reservation and not confirm both rooms. If it is not possible to get the names, try using the first name in one room and the middle name in the second room (anything that will show the difference). If you still are not able to do this, please send us an e-mail advising us of the situation. This way we can contact the hotel/supplier and let them know.